Frequently Asked Questions

F.A.Q.

Welcome to our F.A.Q page! We hope you will find the answer you are looking for here. If you don't, please don't hesitate to call us at 480-892-6969. Our experienced sales staff is here to answer any questions you may have. We do appologize, but unfortunatley at this time we are unable to ship out of the United States. However, we will ship to Hawaii, Alaska and US Territories.

Orders will be processed within 24 hours of recieving credit card authorization. Products will normally take 5-10 business days to arrive to our wharehouse, following credit card authorization and order processing and then an additional 5-7 days to arrive to you. If you are local and would like to avoid shipping delays, you may also pick your up order.

Please complete our customer service form or call us at 480-892-6969 and speak with one of our experienced sales representatives, if there is a particular product or manufacturer you are looking for. We can obtain many items not listed on our website.

Please view our handing information page. It will give you detailed instructions.

To find backset information, please view our bore information page.

If you find the same product on another site and it is less expensive, please use our customer service form and indicate what the product is, the website you found it on and the price of the item. This information will help us see if we are able to match or beat the competitors price.

Do you ship internationally?
We do apologize, but unfortunately at this time we are unable to ship out of the United States. However, we will ship to Hawaii, Alaska and US Territories.


What are your current rates and time frame for shipping products?
Orders will be processed within 24 hours of receiving credit card authorization. Products will normally take 5-10 business days to arrive to our warehouse, following credit card authorization and order processing and then an additional 5-7 days to arrive to you. If you are local and would like to avoid shipping delays, you may also pick your up order.


I'm looking for a product that I don't see on your website. Who can I contact to see what products you have?
Please complete our customer service form or call us at 480-892-6969 and speak with one of our experienced sales representatives, if there is a particular product or manufacturer you are looking for. We can obtain many items not listed on our website.


How do I determine the handing of my doors?
Please view our handing information page. It will give you detailed instructions.


What does "Backset" mean?
To find backset information, please view our bore information page.


I found one of your products on another website and it was cheaper. Do you price match?
If you find the same product on another site and it is less expensive, please use our customer service form and indicate what the product is, the website you found it on and the price of the item. This information will help us see if we are able to match or beat the competitors price.


How do I determine if I need a 2-3/8" latch or a 2-3/4" latch?
Please view our bore information page to determine what type of latch is needed.


Do you have a showroom I could visit to see the products you offer and speak with someone directly?
Yes, we do! Our beautiful showroom is located in Mesa, Arizona and is open to the public from 8:00am to 5:00pm, Monday through Friday. If you need directions, please visit our location page for a map as well as our address.

 



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